1. Introduction

At Creat3D, we aim to ensure customer satisfaction with all our products. This policy outlines the conditions under which returns, refunds, and exchanges will be accepted.

2. Return Period

Customers have 15 days from the date of receiving their orders to initiate a return or exchange.

3. Conditions for Returns and Exchanges

• If the product is unusable due to defects or damage, no specific conditions apply.
• For products in good condition, returns are accepted if the product is unused and in its original vacuum-sealed packaging.

4. Refunds and Exchanges

We offer full refunds, partial refunds, or store credit based on each case and customer preference.

5. Shipping Costs

• For returns due to factory defects or shipping damages, Creat3D covers all related expenses.
• For other returns, customers are responsible for shipping and packaging costs.

6. Initiation of Return or Exchange

To initiate a return or exchange, please contact us at support@creat3d.ca or through our website chat.

7. Processing of Refunds and Exchanges

• We must first receive and examine the product.
• Refunds or exchanges are processed after inspection.
• Refunds typically take 24-72 hours to reflect in the customer’s payment method.

8. Exemptions

Currently, there are no specific product exemptions from returns and exchanges.

9. Additional Terms

• We reserve the right to withhold refunds or exchanges until the product is returned and inspected.
• Customers should provide images or videos showing the product issue when initiating a return or exchange.
• We may refuse a return or exchange if insufficient evidence of the issue is provided.

10. Contact Information

For any questions or concerns regarding this policy, please contact us at:

• Email: support@creat3d.ca
• Address: C-350 Paisley Rd., Guelph, ON N1H 2P9, Canada
• Phone: +1 (548) 255-1284

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.